You can register by clicking on the “Sign In” section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit. We will send a one-time password (OTP) to verify your mobile number. Post verification, you can start shopping on Belle Moi.

Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.

Each email ID/login ID and mobile number can only be associated with one customer account.

You can search for a product by navigating through the category pages or by using search tab on the top of every page.

We ensure that all our products are hygienically and carefully handled and maintain them in the correct temperature & packaging.

You can prepare your cart and select the address you want the order to be delivered at. The availability of the product will be dependent on the selected address. Product without availability will be shown as ‘Out of stock’. You may remove them or add similar products as per your convenience.

Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number.

No, currently this service is not available.

Currently, there is no provision to modify the order once it is placed. You may cancel the order until it is shipped. You may request for a return of the ordered product as per the return policy.

You can pay for your order using the following modes of payment:

1. Cash on Delivery
2. UPI
3. Credit Card / Debit Card
4. Netbanking

Payment method cannot be changed once the order is placed.

Refund against a cancelled or return product may take up to 7 working days depending on the payment instrument used to place the order.

Refund against orders delivered with Cash on delivery will credited in your Belle Moi wallet which can be utilized for future orders.

As per RBI guidelines, effective 1st October 2022, merchants can no longer save your credit or debit card details. Instead, the card will be stored at merchant, payment gateway and aggregators in the form of tokens.

It is not mandatory but highly recommended for better payment experience on Belle Moi. Starting 1st Oct 2022, you will have to input card details each time you want to make a payment unless the card is saved with us in tokenized format.

Yes, you will have an option to remove any saved card with us. However, to save again, you will have to provide your consent to tokenize the card.

No, you don’t need to perform any additional steps. But while saving the card in tokenized form, you need to provide a consent. The payment experience through a tokenized card will remain same.

When you add a new card, you will see a consent screen requesting you to tap on ‘Secure & Pay’ button. Simply select the tap on the button and continue with your payment on that card. Your consent will be successfully captured once the payment is complete.

Yes, per the RBI guidelines, you need to provide consent to save each card separately. You can do the same while making your payment on Belle Moi.

No, there are no charges for tokenizing and saving your cards.

You can check the serviceability of your area while selecting your pin code when you place your order.

You can check for an estimated date of delivery on the product description page by entering your pin code. Date of delivery may vary from product to product and is also dependent on the pin code of the delivery address. We try our best to delivery your orders as early as possible.

The delivery fee is the cost of delivering your orders to the chosen address when placing an order. It helps us cover the costs we incur in getting your orders safely to you.

Belle Moi applies separate delivery fees for Hyperlocal orders and Scheduled Delivery orders since they are delivered separately. If the total value of items from either Hyperlocal basket or Scheduled Delivery basket is below Rs 300, we charge Rs 40 delivery fee for each. For example, if your Hyperlocal order totals Rs 200 and your Scheduled Delivery order totals Rs 220, you’ll pay a total of Rs 80 (Rs 40 + Rs 40) for delivery.

You will see a delivery fee in your cart if either the Hyperlocal basket or Scheduled Delivery basket value is less than Rs 300.

Yes, you will get a delivery fee refund for cancelling the entire order, but not for cancelling part of it.

This happens because the delivery fee is applied to each basket, not the entire order. If either your Hyperlocal or Scheduled Delivery basket is under Rs 300, you’ll be charged a Rs 40 delivery fee for that particular basket.

There are no delivery fee coupons available right now. However, your first three orders include free delivery.

No, the delivery fee won’t be waived off in this situation.

We charge Rs 40 for delivery for baskets under Rs 300. If your basket value is less than Rs 40, then the delivery fee will exceed the order amount.

Delivery fee will not be refunded, in case of both complete/partial return of order, as it is charged as a service for the order which has been already delivered.

Delivery fee is charged below threshold of Rs. 300. Considering post partial cancellation threshold still remains below Rs. 300, customer will need to pay the delivery charge for remaining order to be delivered, and only product amount will be refunded for partial cancellation.

‘My Account’ is the section where you can view your Personal Information, Order History and Shopping List.

You may have entered incorrect login details. Please enter the correct information & try again. In case the issue persists, please reach out to us from the contact us section

If you deactivate your account:

• You can reactivate your account whenever you want in the future
• All your account information will be stored securely with us and will be restored in full if reactivated.
• Some information may remain visible to others (e.g., product ratings & reviews)

If you permanently delete your account:

• You can’t regain access to your account once it’s deleted
• You will not be able to access products and services associated with your deleted account including:
  • your profile information
  • stored delivery addresses
  • Purchase history, returns & refunds of orders
• You can sign up later anytime on Belle Moi. However, the information such as purchase history, refunds, delivery addresses that you had earlier will not be available.

You can deactivate your account by reaching out via the contact us section on Belle Moi.

If you deactivate your account:

• You will be logged out of all the devices that you’re logged in and will not be able to login again
• All your account information will be stored securely with us and will be restored in full if reactivated.
• Some information may remain visible to others (e.g., product ratings & reviews)
• You can reactivate your account whenever you want in the future

Coming back is easy. Reach out to us from the contact us section and our team will assist with the reactivation request. Your account information will be fully restored after reactivation.

You can permanently delete your account by reaching out from the contact us section on Belle Moi. You will not be able to access the purchase history/returns or cancel the order if your account is deleted.

If you permanently delete your account:

• You can’t regain access to your account once it’s deleted
• You will not be able to access products and services associated with your deleted account including:
  • your profile information
  • stored delivery addresses
  • Purchase history, returns & refunds of orders
• You can sign up later on Belle Moi after a cooling-off period. However, the information such as purchase history, refunds, delivery addresses that you had earlier will not be available.

Belle Moi is legally required to retain some data such as order history. We do this in line with applicable laws including for tax, accounting and fraud prevention purposes.

It has come to the notice of Belle Moi that, some fraudsters are approaching customers:

• With promotional Offers from Belle Moi;
• Through fake email IDs as well as fake domain names/website links which may appear confusingly similar or identical with Belle Moi and its Group Companies
• Through Social media Apps such as Whatsapp / Facebook by including the trademark/logo of Belle Moi and/or the logo as part of their profile pic and pushing fake offers to the innocent public, by luring them with false promises.

Please exercise caution against fraudsters who may use fake email IDs, fake profiles on Social media (Whatsapp, Facebook etc.), domains, websites, telephones and advertisements in newspapers/magazines, etc. by impersonating themselves to be from Belle Moi and/or its Group Companies and claim to be offer promotional offers, collect customer account details, ask for advance money to process winners, etc

• Belle Moi or its Group Companies or any of its representatives will NOT call for any advance payment of money from any of its prospects/customers.
• Belle Moi or any of its representatives would NOT ask for any OTP or PIN to offer any promotional offers. You are obliged NOT to share OTP/PIN with any person or authorizing UPI requests in wallets, received from unknown sources, as the same may lead to a fraud, through which, money may be debited from your Bank account and credited to fraudster’s account
• Belle Moi email ID contains “@moi-beauty.com” ALONE and does NOT contain any other domain name.
• To exercise caution against fraudsters luring you with fictitious offers by calling you over unidentified phone numbers, fake email ids, fake website/domain and/or through any other physical or electronic medium and styling themselves to be employee/representative of Belle Moi and/or its Group Companies. Before dealing with such fraudsters and/or responding/accessing any fraudulent advertisements, telephone calls, emails and website, to protect themselves against any fraud and criminal acts of the perpetrators, you are advised to act responsibly and are solely obliged to verify:
  • by reaching out to Official customer care number of Belle Moi; or
  • the veracity of such claims from the Company’s official website https://www.BelleMoi.in

General public and prospective customers are advised to immediately report any suspicious incident to the concerned authorities and to us. Please note that any person dealing with such fraudsters will be dealing at his/her own risk and responsibility. Belle Moi and/or any of its Group Company will not be responsible for any loss suffered or otherwise in this respect.

Ratings represent the overall satisfaction level of a product or service using stars (e.g., 5 out of 5). Reviews are detailed descriptions that explain why customers gave specific ratings. Image uploads allow customers to share visual representations of their experiences with the product.

Your ratings, reviews, and images help other shoppers make informed decisions by providing them with authentic insights into our products’ quality and performance. They also allow us to improve our offerings based on customer feedback.

Customers can give ratings from 1 to 5 stars, where 5 represents “Excellent” and 1 represents “Poor.” The average rating will be displayed alongside each product listing.

Yes, there is a mandatory minimum number of 1 star needed to write a review. However, we encourage honesty in all ratings given.

Registered users can leave reviews and upload images. However, it is encouraged to leave honest product experiences for the benefits of the customers who might want to shop through Belle Moi

Log in to your account, navigate to the relevant product page, scroll down to find the ‘Reviews & Ratings’ section, click on ‘Write Review,’ fill in the necessary details including image uploads, and hit ‘Submit.’ Also, you can Write a Review or just submit a rating from the “Order Details” section by selecting your order.

Yes, we prohibit content containing profanity, hate speech, personal attacks, spam, promotional material, or copyright infringement in both reviews and uploaded images. We reserve the right to remove such content at our discretion.

Not always; we moderate all reviews and uploaded images before they go live to maintain the integrity of our community.

Yes, registered users can edit their reviews and upload images. You can go to your approved review on the product page and click on “Edit”. You can edit your approved twice.

Yes, registered users can edit their reviews and upload images. You can go to your approved review on the product page and click on “Edit”. You can edit your approved twice.

If you believe your review or image was wrongly rejected, then, you can re-post the review. If this problem persists, visit our Help Center or contact our Customer Support Team. Happy shopping!